FAQs

Last updated: Sept 21, 2020

General

What is Zube?

Zube is a task collaboration tool for teams. Zube is for all types of teams, but if you're a product development team, be sure to check out Zube's outstanding integration with GitHub.

How much does Zube cost?

Zube is free for teams of four or fewer. Zube is $10 per user per month for teams of five or more.

How does the free trial period work?

Zube's free trial period begins when your organization is first created on Zube. The free trial lasts 30 days and will be automatically converted into a free plan if you qualify. During the free trial, you have access to all of Zube's features for an unlimited number of users. After your free trial has expired, you will receive a request for your billing information to continue using Zube. Please contact us if you need to extend your free trial due to special circumstances.

Who counts as a billable Zube user?

Only unique project members count as billable users on Zube. You will not be charged for collaborators on GitHub who have not signed up for Zube or anyone who has not joined at least one of your Organization's projects on Zube.

Features

Can I link multiple repositories to my Zube Project?

Yes! When you first create a Project, you can select one or more repositories as sources from the same GitHub organization. To add a new source to an existing Project, navigate to the project settings, click the Sources tab, and choose your repository.

Can I have multiple kanban boards for the same Project (repository)?

Yes! Projects can contain multiple Workspaces. Workspaces have their own dedicated kanban board, sprint board, sprints and burndown charts. Each Workspace will have access to all of the source repositories that have been added to the Project.

Can I have people who are not on GitHub join my Project?

Yes! Zube allows anyone with a Google account to work side-by-side with the development team. If you are an Organization Admin you can add existing Zube users to your Organization on the Organization Settings page using the search field under the section entitled "Find Team Members to Add". You can also invite people to join your Organization under the section entitled "Invite Team Members". In either case, once your team members have been added to your organization, you'll be able to add them to any of your organization's projects via the Project Settings page.

Does Zube integrate with Slack?

Yes! Zube's Slack channel integrations allow you to connect your Zube Projects and Workspaces to Slack channels so your team can stay in the loop on important changes in real time. You can learn more about our Slack integration in our Slack Integration Guide.

Does Zube support epics?

Yes! Zube epics automatically track the progress on their attached cards so you always have up to date information on how your epic is progressing.

Can I use point estimations on Zube?

Yes! Point estimations are turned on by default for every workspace. You can turn point estimations off on the workspace settings page.

Can I create cards that do not sync with GitHub on Zube?

Yes! You can create cards that exist on Zube but are not backed by a GitHub issue. You can also convert local Zube cards to GitHub Issue linked cards at any time.

Support

I logged in with Google, how do I import my GitHub repositories?

You must connect your GitHub account to Zube before you can import your GitHub information into Zube. To connect your GitHub account, navigate to your settings page. Click the GitHub login button and follow the authentication steps.

How do I add team members to my projects?

Navigate to the Project Settings view and click on the "Members" tab. The members view will list out the project admins as well as the current project members. At the bottom is a list of teammates who are a part of your organization, but not on your project. Click "add to project" to add anyone in your organization to the project.

If you'd like to add someone to your project who is not currently in your Zube organization, you will need to invite them to join. Navigate to the organization settings page where you can search for team members already using Zube or send email invites to your teammates not using Zube yet.

How do I allow my team members without GitHub write access to interact with Zube Cards?

If your team has members who do not have GitHub write access to your Project's source repositories, you can install the Zubebot GitHub Integration to allow them to fully interact with GitHub backed Cards. To install the Zubebot, navigate to the Organization Settings page on Zube and click on the 'Integrations' tab. Click the 'Install Zubebot' button and follow the GitHub authorization flow to install the Zubebot integration on your organization repositories. Once you've finished the installation process, navigate back to Zube, sit back and enjoy seamless communication across your entire team!

Note: You must be an owner of the GitHub organization to install the Zubebot.

I logged in with GitHub authentication but I cannot find the GitHub organization or repository I want to import.

The following is a list of reasons you may not be able to find your GitHub organization or repository and the solutions for each situation.

GitHub Organization Belongs to Another Zube Organization

GitHub organizations can only be linked to one Zube organization. If your GitHub organization has already been imported to Zube, request access to your Zube organizations from your Zube account admins.

GitHub Repository Linked to an Existing Zube Project

GitHub repositories can only belong to one Zube Project at a time. Request access to the Project from the Project admins or Zube organization admins. You can see a list of all organization Projects on the organization settings page.

Third Party App Restrictions

GitHub allows organizations to control which third-party applications can access their repositories. If your organization has third party restrictions enabled, you will need to grant Zube access to your organization. You can read about how to do that here:

https://help.github.com/articles/approving-third-party-applications-for-your-organization/

And more about Third Party App Restrictions here:
https://help.github.com/articles/about-third-party-application-restrictions/

Issues Disabled for Repository

Repositories must have Issues enabled on GitHub to be imported into Zube. Forked repositories have Issues turned off by default.

To enable Issues for a repository:

  1. Go to the main page of the repository on GitHub.

  2. Click the Settings tab.

  3. At the bottom of the Features section, select the Issues checkbox.

Insufficient Authorization Level

If you were not a member of a GitHub organization when you first logged into Zube, you may need to re-authorize Zube in order for your new organization to show up.

To update your auth token:

  1. Log out of Zube - https://zube.io/signout (write these instructions down).

  2. Log in to your account on https://github.com.

  3. Click on your avatar at the top right of the screen.

  4. Click on Settings from the dropdown menu.

  5. Click on Authorized applications from the menu on the left.

  6. Click the Revoke button next to Zube.

  7. Go to the Zube homepage https://zube.io and log in.

  8. When prompted during log in, authorize Zube on GitHub.

Still having trouble? Contact support@zube.io for help.

How do I customize my workspace columns?

You can customize your columns from the Workspace Settings page. You can add columns, remove columns, and change the ordering of the columns. You can also change the column names, whether they have the state 'Open' or 'Closed', what the status of the column's cards is and which columns serve as the default columns for newly added cards, closed cards and the sprint backlog.

What's the difference between a Sprint and a Milestone?

Sprints let you timebox what work you'd like to get done. You typically begin a sprint by setting the sprint duration (1, 2 and 4 weeks are common) and filling the sprint backlog with the work your team intends to accomplish in that time frame. As the sprint progresses, your team will pick off items in the sprint backlog to work on with the goal of having all work completed by the end of the sprint. In Zube, creating a sprint lets you use the Sprint Board and Burndown charts to track your work. Working in sprints lets you get the most out of Zube.

Milestones generally encompass a larger objective, such as hitting a major goal on your roadmap. While it may be important that cards on a milestone are prioritized, which cards are supposed to be completed this week is outside the scope of a milestone. In Zube, a milestone is similar to a label that denotes that the cards is part of a larger objective.

How can I get in touch with more questions, comments or feedback?

We are here to help! You can reach us by email at team@zube.io or join us in our Slack channel - http://slack.zube.io/. We are also on Twitter - @zubeio.

Have more questions? Need help setting up your workflow? Get in touch!

team@zube.io Zube on Slack