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Incident Report - Disappearing Zube Cards

Yesterday, February 21 at 2:15pm (EST), some Zube users encountered an issue with their Zube cards disappearing.

This situation was caused by GitHub Issue ids overflowing 32 bit integer values, which caused a problem in the Zube system. We responded immediately and had a fix out in one hour. However, during that time, some Zube cards may have been removed from the Zube system because the GitHub ids were not valid 32 bit integers. We are in the process of restoring any missing Zube cards. No data for your Issues on GitHub were affected.

We have determined the best course of action is to fully sync all Zube information with GitHub, using GitHub as the canonical source. The side effect is that cards that were affected may appear in your Inbox or Triage depending on your Workspace setup.

We have upgraded our system to 64 bit integers and have implemented systems to ensure this type of incident will not happen again.

We apologize for the disruption this incident caused. Zube prides itself on delivering a top notch experience and we are disappointed that yesterday we did not deliver.

Please reach out to me if you have questions, or need assistance.

Aaron OConnell, CEO